Your Security Ally: What to Ask Before Hiring a Video Surveillance Security Company
Selecting a video security surveillance company is a significant decision for any organization. It's not just about installing cameras, it's about choosing a long-term partner to deliver reliable protection, responsive service, and a secure, scalable system.
Whether you're a commercial business or a government agency, asking the right questions before deciding can help ensure your investment pays off in performance, peace of mind, and ongoing support. Here are ten essential considerations to guide your search.
Do They Offer Video Surveillance as a Service?
Today's most effective security solutions go beyond hardware. Video Surveillance as a Service (VSaaS) packages offer end-to-end management: system design, camera installation, cloud storage, live monitoring, software updates, cybersecurity measures, and long-term maintenance, usually under one fixed monthly cost.
This service model is ideal for organizations that want comprehensive coverage without the complexity of managing systems in-house. Resolute Partners offers a complete VSaaS solution that includes real-time monitoring along with data encryption, camera maintenance, and ongoing system updates, all streamlined under one predictable billing structure.
Is Real-Time Monitoring Part of the Service?
Some companies only provide recording functionality. While this captures incidents after they happen, it does little to prevent or address security threats in real-time. Live monitoring, on the other hand, enables quick intervention.
Resolute Partners provides 24/7 live monitoring through AI-assisted technology and human oversight. Their systems allow trained professionals to respond instantly, such as using speaker-based voice-down systems to deter intruders or contacting local authorities when necessary.
What Level of AI and Smart Detection is Offered?
Not all security systems are created equal. High-performing surveillance depends on advanced analytics and artificial intelligence to filter false alarms and detect real threats accurately. Innovative features like line-crossing alerts, license plate recognition, facial identification, and motion tracking are becoming essential for modern surveillance systems.
Resolute works with leading camera and software partners to deliver high-resolution imaging and powerful analytics. These innovative detection capabilities allow faster, more reliable alerts—and reduce wasted time on non-critical incidents.
How Do They Handle Cybersecurity and System Maintenance?
IP-based cameras and cloud storage introduce new cybersecurity challenges. Without proper protection, these systems can expose your network to potential threats. It's important to ask how a provider handles software patching, device security, and system maintenance.
Resolute's managed services include continuous system monitoring, firmware updates, and proactive cybersecurity measures to protect against vulnerabilities. Their team also handles hardware diagnostics and planned replacements, reducing downtime and eliminating surprises.
Can You Access the System Remotely?
In today's mobile-first environment, accessing surveillance systems from anywhere is more important than ever. Good video security surveillance companies should provide a secure, centralized platform where users can review alerts, access live feeds, and manage footage remotely.
Resolute's secure client portal allows for real-time access to video streams and alerts, whether you're on-site or halfway across the country. This capability gives security teams and administrators greater control, faster response times, and the ability to manage multi-site operations efficiently.
Is Pricing Transparent and Inclusive?
Many companies advertise low upfront costs but tack on hidden storage, upgrades, or system support fees. A trustworthy security provider will be transparent and structure their pricing so that your monthly budget reflects all services.
Resolute Partners follows a straightforward pricing model. Their VSaaS approach includes everything; live monitoring, cloud storage, software updates, technical support, and cybersecurity, bundled into a predictable monthly fee with no surprise charges.
Are They Certified and Compliant With Industry Standards?
Compliance is non-negotiable if you're in a regulated industry, such as government, healthcare, or education. Your video surveillance system must meet specific security and privacy requirements. Ask whether the provider can demonstrate adherence to standards such as NIST, HIPAA, CJIS, NDAA, or FIPS.
Resolute Partners has decades of experience delivering secure, compliant solutions to government agencies and commercial clients. They are SAM-registered, and their systems are designed to meet federal cybersecurity and infrastructure protection standards.
What Kind of Support Is Available Post-Installation?
A quality surveillance system is only as effective as the support behind it. Ask about technical assistance, system health checks, alert verification, and incident investigation support. Knowing that help is available when you need it provides peace of mind.
Resolute offers around-the-clock technical support and daily system patrols to ensure everything operates correctly. Their team also assists with forensic video reviews when security incidents occur, helping clients retrieve and analyze footage quickly.
Can the System Integrate With Other Technology?
Surveillance should be part of a broader safety ecosystem. Ask if the cameras and monitoring system can integrate with access control, alarms, lighting, and other building or network systems. Compatibility makes for a more seamless and effective security strategy.
Resolute's approach to system design prioritizes network integration and IoT compatibility. Their solutions work across wired and wireless environments and are designed to support advanced integrations as your infrastructure evolves.
Do They Share Results or Real-World Experience?
You want more than promises, you want proof. Reputable video security surveillance companies can demonstrate how their systems have improved safety, reduced response times, or helped organizations streamline their operations.
Resolute Partners regularly publishes insights from the field, including security best practices, technology trends, and use cases that highlight the practical benefits of their services. Their long-standing experience in both government and commercial sectors speaks to mission-critical clients' trust in them.
Final Thoughts
Choosing one of the right video security surveillance companies requires more than just a product comparison. It means understanding who will stand behind the system long after installation, who takes cybersecurity seriously, and who offers the transparency and service you can count on.
Resolute Partners offers a full-service approach to video surveillance that reflects all of these priorities. With flexible, scalable solutions and a deep commitment to proactive support, they position themselves as a vendor and a trusted security ally.
If your organization is evaluating video surveillance partners, taking the time to ask these questions, and comparing answers, can make all the difference in achieving the safety, compliance, and reliability your mission demands.
